Traditionally, companies use a printed list to prepare their orders
for shipping. The order picking instructions are sent to the warehouse
on paper.
This is inefficient in several ways. When a worker uses a paper-based
system he has to take in the orders, print them, prioritise operations,
read them line by line, locate each order in the warehouse - more
unnecessary time spent searching and walking around - and picking
the correct amounts.
When the order is complete, the worker has to note down deviations
and stock ruptures, subtract the units picked from each location
and then enter all this new information in the computer.
It is very easy for errors to occur during this process, and detecting
them before the order is sent to the client is a costly process.
And investment in designing a quality control system to detect inefficiencies,
apart from being expensive, does not even enable all the errors
to be dealt with.
As a result, client complaints arise, causing a negative impact
on the quality of the service. And this leads to higher costs as
new corrections have to be made and the unsatisfied clients can
even be lost.
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